Welcome to Posince (“Posince,” “we,” “our,” or “us”). At Posince, we believe that we have a responsibility to protect your privacy and ensure that personal information is kept secure. This Privacy Policy outlines how we collect, use, store, and share your personal data when you interact with this website or use the incorporated services under our Terms and Conditions. We work within the parameters of the Data Protection Act 2018 and the General Data Protection Regulation (GDPR) within the settings it provides for the United Kingdom.
1. Information We Collect
We collect and process the following kinds of personal information:
- Contact Information: When you contact us or subscribe to any of our services, we may collect information such as your name, email address, phone number, and postal address.
- Pet Information: Details regarding your dog(s), including breed, age, health conditions, and special requirements or preferences.
- Payment Information: Payment information required for completing transactions, which is processed securely through third-party payment providers.
- Usage Data: Information about how you use our site, IP addresses, browser type, pages you visit. Information that is helpful to improve our services and functionality of our website.
2. How We Use Your Information
We use the personal information you provide for the following purposes:
- To Provide Services: Processing and management of bookings, appointments, and all dog care services.
- To Communicate: To mail you updates, confirmations, and promotional materials in case you have chosen to receive these.
- To Process Payments: For the secure processing of transactions.
- To Improve Our Services: To analyse usage data and feedback for improving our website and service offerings.
- To Comply with Legal Obligations: For complying with legal requirements and answering legal requests.
3. Sharing Your Information
We never sell or rent your personal information to any third party. Only in the following cases will we share your data:
- Share with Service Providers: We share personal information with third-party service providers who are contracted to support our website and render services. These vendors are contractually bound for maintaining confidentiality and are only authorized to use your information for the stipulated purposes.
- For Legal Reasons: We may share information if we believe the disclosure is required by law, regulation or other government request, or if we believe that sharing is otherwise appropriate to enforce our policies or protect ours and your rights, property, or safety, and that of our users.
4. Protection of Data
We use appropriate technical and organizational measures that may reasonably be available to protect your personal data against unauthorized access or loss. However, no security measures are completely impenetrable, and we cannot guarantee absolute security.
5. Your Rights
Under UK data protection laws, you have the following rights in respect of your personal information:
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: You can ask that we correct or update information if it is found to be inaccurate or incomplete.
- Erasure: You may at any time delete your personal data upon request, under the standards provided by the law.
- Restriction: You have the right to request that we restrict the processing of your data in certain circumstances.
- Objection: You have a right to object at any time to our processing of your personal data for direct marketing purposes or based on legitimate interest.
- Portability: You have the right to receive your data in a structured, commonly used and machine-readable format.
If you would like to exercise any of these rights, please send a request to [email protected].
6. Data Retention
We will store personal data for as long as it is necessary for realising the purposes described in this privacy policy, compliance with legal obligations, and settling possible disputes, exercising our defence against claims. The duration varies depending on what type of data we have, the nature of our relationship, and other factors.
7. Banned Breeds in the UK
As part of our commitment to safety, we adhere to the UK’s rules on restricted breeds. The following breeds are banned in the UK under the Dangerous Dogs Act 1991:
- Pit Bull Terrier
- Japanese Tosa
- Dogo Argentino
- Fila Brasileiro
The above breeds are not catered for by our services, and customers are required, as part of UK law, to declare the breed of dog when booking with us.
8. Changes to This Privacy Policy
We will occasionally come up with updates for this Privacy Policy to mirror changes in our practice or to conform to relevant laws and regulations. We shall post such updates on our website and invite you to check the policy occasionally.
9. Contact Us
You may contact us with questions or concerns about this Privacy Policy or our data practices at the following:
Posince Dog Care Services
Email: [email protected]
Address: Betterton St, London WC2H 9BT, UK
Thank you for choosing Posince Dog Care Services. We respect the trust you have in our company regarding protection of your privacy.